Actio Learning + Alight Solutions improve XYZ
THE COMPANY
Alight Solutions provides benefits administration and cloud-based HR and financial solutions to help clients and their people navigate the complexity of health, wealth and HR. With 22,000 colleagues across 14 global centers, they deliver an unrivaled consumer experience. Alight has been operating for 25+ years and is the former outsourcing business of Aon plc.
THE CHALLENGE:
Alight Solutions’ was about to double the size of their Advocate team and these new employees would start in the three different geographic locations in just eight weeks. Alight Advocacy leaders wanted to markedly improve the existing new hire training experience before onboarding and training the new Advocates. Before onboarding and training the new Advocates. Issues with the current new hire training experience included:
Training was not engaging
New hires were not able to perform many common tasks after training
Learners experienced job shock training
Inconsistent training experience depending on the location and the trainer