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Actio Learning advised McDonalds on how to leverage performance support and gamification strategies as they implemented new technologies to dramatically change how its restaurants operate.

McDonald’s is the world’s leading global food service retailer with over 37,000 locations in 120 markets around the world. Over 90 percent of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.

THE CHALLENGE

  • Traceable Change, a McDonalds technology partner, led important aspects of this technology transformation, including designing an initial model of performance support consisting primarily of role descriptions, job aids, and show- me videos.